Privacy Policy – Vintigo
Last updated: January 2026
Vintigo (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use and protect your information when you use our website and services.
1. Who We Are
Vintigo provides a service that allows customers to send vintage and collectible items for valuation and potential purchase.
If you have any questions about this policy, you can contact us at:
Email: [insert email address]
2. What Information We Collect
We may collect and process the following:
Information you provide
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Name
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Email address
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Phone number
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Postal address
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Bank details (for payment)
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Details about items you submit for valuation
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Messages and correspondence
Information collected automatically
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IP address
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Browser type and device information
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Website usage data (via cookies)
3. How We Use Your Information
We use your data to:
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Provide valuations and purchase offers
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Send postage packs and labels
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Process payments to you
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Communicate about your items
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Provide customer support
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Improve our website and services
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Send service updates
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Send marketing emails (only if you opt in)
We only process your data where we have a lawful basis, such as fulfilling a contract, legal obligations, or your consent.
4. Payments
If we purchase your items, we will collect bank details solely to make payment to you. Payment information is handled securely and is never sold or shared for marketing.
5. Postage & Insurance
When you use our postage service, your name and address may be shared with our delivery partners solely to send and return parcels.
6. Marketing
We will only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in our emails.
7. Cookies
Our website uses cookies to improve your experience and understand how visitors use our site. You can control cookies via your browser settings. A cookie banner will request consent where required.
8. Data Sharing
We do not sell your personal data. We may share information with trusted partners who help us operate our business, such as:
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Delivery providers
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Payment processors
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IT and website service providers
All partners are required to keep your data secure.
9. How Long We Keep Data
We only retain personal data as long as necessary for:
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Providing our services
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Legal and tax requirements
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Resolving disputes
10. Your Rights
Under UK data protection law, you have the right to:
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Access your data
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Correct inaccurate data
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Request deletion
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Restrict processing
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Object to marketing
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Request data transfer
To exercise these rights, contact us at the email above.
11. Data Security
We take appropriate technical and organisational measures to protect your information from loss, misuse or unauthorised access.
12. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always appear on our website.